OMNI CHANNEL

omnichannel

WE PARTNER WITH YOU IN YOUR DIGITALIZATION JOURNEY.

Today’s modern Banks are expected to be Digitally forward in their process and design thinking. The digitally-dependent young customer is impatient, technology - friendly and banks on the move. Banks have a pressing need to provide a Personal yet Connected Experience to these new age digital natives. If you’re a Bank that seeks to invest in Digitalization, we offer an Omni-Channel application that is flexible and scalable.

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BIG OMNI

BIG OMNI, a Content Management System (CMS) driven Omni-channel Enterprise software, builds the Right Experience for your customers and empowers you to control your channels with ease.

Features

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Smart Dashboard

Keep a track of your Performing Channels, Marketing Campaigns and Leads for your business

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Easy to use CMS

No coding is required to manage this robust CMS. Widgets, Drag and Drop options available

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Supports multiple Transaction Journeys

Accounts, Payments, Transfers and Bill payments are some of the Journeys available on the CMS. Easy to integrate with your existing backend IT systems

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Mobile Banking App

BIG OMNI comes with a hybrid Mobile Banking App wrapped with native capabilities. Runs on iOS, Android and Windows operating systems

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Connected Experience

Regardless of the channel or device, the Consumer Experience is similar while performing the same transaction

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Push Marketing Campaigns

Direct your Marketing Campaigns to specific customer segments. Upload content and push it to your Omni–channel

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Capture Insights

Understand consumer behavior with Analytics provided in Real Time

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Supports Rich Media

Plug-in Videos and Interactive Applets to display Content

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Social Media links

Integrate your Social Media links (Facebook, Linkedin, Instagram etc)

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Personalized experience

Provide Personalization features to end users such as Favourites, Change your Dashboard and Segment specific communication

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Adheres to Security measures

Integrate Security layers for key transactions

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Multilingual content management 

Upload content in multiple languages

Our Managed Services provide you complete support to run the BIG Omni application

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Dedicated Team

A project lead and support executives are assigned to your business and operate as per the defined Service Level Agreement (SLA)

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Digital Marketing Performance Management

Build a buzz, release campaigns and measure your ROI on building your brand online. Includes SEO, SEM, Programmatic Advertising, Email Marketing and Online Reputation management

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Development & Content Creation

Be it Design, Content creation or Front-end development, our talent pool is here to implement your Content Strategy

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Performance Reports

Managed Service Periodic Performance reports are shared; these include incident reports and top-level analytics

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Cloud Enterprise Hosting Services

We along with Microsoft Azure provide cutting edge clouding hosting tools

Additional Modules

BIG OMNI also integrates other Channels on a Pay-Per-Module basis

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Micro sites (Credit Cards, Rewards, etc)

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eWallets

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Self Service Kiosks

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Digital Signage